"Communication is a two-way street". There are always at least two people involved in every conversation, so if there is bad behavior, it might not be just one person's issue. Using the word "we" is a great way to bring someone's defenses down and allow for an intelligent conversation, rather than an argument.

"Communication is a two-way street". There are always at least two people involved in every conversation, so if there is bad behavior, it might not be just one person's issue. Using the word "we" is a great way to bring someone's defenses down and allow for an intelligent conversation, rather than an argument.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 11EE

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