Compared to manufacturing, service requirements tend to be more time dependent, location dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article in a business magazine that describes how a service organization is struggling withone or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.
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Compared to manufacturing, service requirements tend to be more time dependent, location dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article in a business magazine that describes how a service organization is struggling with
one or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.
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- From a customer service employee's perspective, what is the most important? Why? Now consider the customer's perspective, what is the most important? Why? Keep in mind, the customer may not be aware of the root, only the outcomeAnswer the following questions using the Answer Report and the Sensitivity Report on the following page. Support your answers with explanations and the work showed.Your run a company that produces three electrical products – clocks, radios, and toasters. You are asked to figure out how many of each of these things should be produced, and the computer solution (answer report and sensitivity report generated in Microsoft Excel) is given on the next page. 4.) If you could sell clocks for $17 instead of $15 would it change the number of each appliance you should produce (i.e., would it change the optimal solution)?5.) If you had your choice of an extra $10 in your budget or an added demand of 5 toasters, which one should you do, and how will your profit be affected?Assume that a customer in the small contractor target market segment buys an electric drill on average every two years (or every 0.5 year) for $200, when the gross margin on the drill averages 40 percent. The data has been collected in the Microsoft Excel Online file below. Open the spreadsheet and perform the required analysis to answer the questions below. Open spreadsheet 3. What is a 1 percent change in market share worth to the manufacturer if it represents 150,000 customers? Round your answers to the nearest dollar. 50 percent customer retention rate case: $ fill in the blank 4 75 percent customer retention rate case: $ fill in the blank 5 4. What do you conclude? If customer retention can be increased from 50 to 75 percent through better value chain performance, the economic payoff is .
- ABC Company is a mid-sized manufacturing company operating in a highly competitive market. The company specializes in the production of electronic devices and faces intense competition against national and international companies. To gain a competitive advantage, the ABC Company must assess its competitive priorities and identify the capabilities needed to develop its processes effectively. Analyze the situation above and answer the following questions: Describe what are the competitive priorities that a company can adopt to be successful in its market. From the competitive priorities you describe in the previous question, select the one that ABC Company must focus on to be competitive in its market. Justify your selection. Using the chosen competitive priorities, develop a strategy that allows the company to gain a competitive advantage in its operations. Explain why a company should not consider all competitive priorities even though they may be relevant to its success in the…The management of systems or processes that create goods and/or provide services.A term that more closely reflects the diverse nature of activities to which its concepts and techniques are applied. OPERATIONS MANAGEMENT Which of the following documentation are included in the quality system?A quality policyB. Customer focusC. CommitmentD. Teamwork ANSWER: A Production concepts and techniques - applied to a wide range of activities and situations outside manufacturing. TRUE FALSE ANSWER: CAPACITY PLANNING -Maintain the cash flow and make reasonable profit.(too few or too many planes or even the right number of planes but in the wrong places, will hurt profit. TRUE FALSE ANSWER: In the context of total quality, an organization's stakeholders include all of the following EXCEPT:SOCIETYB. CUSTOMERSC. SUPPLIERSD. COMPETITORS ANSWER: Organizations are formed to pursue goals that are achieved more efficiently by the concerted efforts of a group of people than by individuals…what logistocs strategies and decisions will you take to a smooth flow of its materials and products from the suppliers to the customers keeping that uncertainity in mind
- Prepare a memo to the Board of Directors that proposes cost containment projects that reduce facility costs as well as improve quality.Audio Cables, Inc., is currently manufacturing an adapter that has a variable cost of $ 50 per unit and a selling price of $1.00 per unit. Fixed costs are $14,000. Current sales volume is 30,000 units. The firm can substantially improve the product quality by adding a new piece of equipment at an additional fixed cost of $6,000. Variable costs would increase to $ 60, but sales volume should jump to 50,000 units due to a higher-quality product Should Audio Cables buy the new equipment?Mema Company makes motorcycles. Management wants to estimate overhead costs to plan its operations. A recent trade publication revealed that overhead costs tend to vary with machine hours. To check this, they collected the following data for the past 12 months. (See the picture for the table) Compute for the: 1. Use the method of Least-Squares to estimate the fixed and variable portion of overhead costs based on machine hours.
- Consider the following scenario and then answer the questions that follow.You own and run a coffee shop selling a wide range of speciality coffees, pastries and light meals.The shop is located at a busy shopping centre. There is a self-service take-away window and a sitdown full-service section. 1 - Suggest a suitable sales promotion as part of your marketing communication for thecoffee shop 2 - Identify and discuss two types of operations process failures your coffee shop mayencounter 3 -1.) Because most equipment is not used on a project for an entire year, the costs must be converted to an hourly, weekly, or monthly cost. true or false 2.) Operation costs include tires and other wear items, fuel, lubricants and filters, and repair reserves. true or false 3.) Operating costs are those costs that are most closely related to how long a piece of equipment is owned rather than how much a piece of equipment is used. true or false Note: please help us in this sample problem and also please explain even a little bit so that we can understand it thank youWhich is not one of the questions to address in a 5W customer analysis? Group of answer choices Who are our customers? What is our company's operating philosophy? When do customers buy our products? Why do potential customers not purchase our products? What is most true about data versus information/ Group of answer choices Data is not needed in marketing. There is a big shortage of data since it is difficult to collect and store. Data is not useful until it is put in the form of information that can help make better decisions. Information is helpful even if it comes from inaccurate data.