Consumer Reports uses a survey of readers to obtain customer satisfaction ratings for the nation’s largest retailers (Consumer Reports, March 2012). Each survey respondent is asked to rate a specified retailer in terms of six factors: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all six factors. Sample data representative of independent samples of Target and Walmart customers are shown below. a. Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. b. Assume that experience with the Consumer Reports satisfaction rating scale indicates that a population standard deviation of 12 is a reasonable assumption for both retailers. Conduct the hypothesis test and report the p-value. At a .05 level of significance what is your conclusion? c. Which retailer, if either, appears to have the greater customer satisfaction? Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers.
Consumer Reports uses a survey of readers to obtain customer satisfaction ratings for the
nation’s largest retailers (Consumer Reports, March 2012). Each survey respondent is
asked to rate a specified retailer in terms of six factors: quality of products, selection, value,
checkout efficiency, service, and store layout. An overall satisfaction score summarizes the
rating for each respondent with 100 meaning the respondent is completely satisfied in
terms of all six factors. Sample data representative of independent samples of Target and
Walmart customers are shown below.
a. Formulate the null and alternative hypotheses to test whether there is a difference between
the population mean customer satisfaction scores for the two retailers.
b. Assume that experience with the Consumer Reports satisfaction rating scale indicates
that a population standard deviation of 12 is a reasonable assumption for both retailers.
Conduct the hypothesis test and report the p-value. At a .05 level of significance
what is your conclusion?
c. Which retailer, if either, appears to have the greater customer satisfaction? Provide a
95% confidence interval for the difference between the population mean customer satisfaction
scores for the two retailers.
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