Create a Pareto chart (without using any Excel template) based on the information in the following table. First, create a spreadsheet in Excel using the data in the table. List the most frequent customer problems first and then make the Pareto chart. Interpret the data represented by your Pareto chart
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3. Create a Pareto chart (without using any Excel template) based on the information in the
following table. First, create a spreadsheet in Excel using the data in the table. List the most
frequent customer problems first and then make the Pareto chart. Interpret the data represented
by your Pareto chart. Make sure that given the data your resulting chart looks similar to the
one in Figure 8-7.
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- An Internet service provider requires its customers lo select a password consisting of four letter followed by three digits. Find how many such passwords are possible in each of the following cases: (a) Repetition of letters and digits is allowed. (b) Repetition of letters and digits is not allowed.An Internet service provider requires its customer to select a password consisting of four letters followed by three digits. Find how many such passwords are possible in each of the following cases: a Repetition of letters and digits is allowed. b Repetition of letters and digits is not allowed.Amazon.com, Inc. (AMZN) is one of the largest Internet retailers in the world. Best Buy, Inc. (BBY) is a leading retailer of consumer electronics and media products in the United States. Amazon and Best Buy compete in similar markets; however, Best Buy sells through both traditional retail stores and the Internet, while Amazon sells only through the Internet. Sales and accounts receivable information for both companies for a recent period follows (in millions): Amazon Best Buy Sales $135,987 $39,528 Accounts receivable: Beginning of year 5,654 1,280 End of year 8,339 1,162 a. Determine the accounts receivable turnover for each company. Round all calculations to one decimal place. Amazon Best Buy Accounts Receivable Turnover fill in the blank 1 fill in the blank 2 b. Determine the number of days’ sales in receivables for each company. Use 365 days and round all calculations to one decimal place. Amazon Best Buy…
- Apperson and Fitz is a chain of clothing stores that caters to high school and college students. It publishes a quarterly catalogue and operates a Web site that features provoca- tively attired males and females. The Web site is very expensive to maintain, and company executives are not sure if the number of hits at the site relate to sales; that is, people may be looking at the site for the pictures rather than as potential customers. The Web master has accumu-lated the following data for hits per month and orders placed at the Web site for the past 20 months. Develop a linear regression model for these data and indi- cate if there appears to be a strong relationship between Web site hits and orders. What would be the forecast for orders with 60,000 hits per month?Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of seven calls per hour. On average, it takes 8.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What…Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of five calls per hour. On average, it takes 7.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What effect…
- Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of seven calls per hour. On average, it takes 8.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What…Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of seven calls per hour. On average, it takes 8.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What…Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of nine calls per hour. On average, it takes 7.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center.