Customer Relationship Management (CRM)
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More and more businesses are adopting the use of Customer Relationship Management (CRM)
software’s within the
Required;
i) Explain two benefits that a business enjoys by using Customer Relationship
Management (CRM) software’s.
Step by step
Solved in 2 steps
- Use the internet to research one manufacturing, one retail (or merchandising), and one service business. For each business, describe the following: A. the primary purpose of the entity B. the types of activities that accountants would record (hint: what is the source of the business funding, and what costs might the business have?) C. the types of decisions that might be made in this organization and how financial and nonfinancial information might help the decision-making processExternal users of accounting information would include ________________. employees managers investors supervisorsThe American Institute of Certified Public Accountants (AICPA) has stated that accountants will need to have an even better understanding of computer systems in the future. Why do you think computer skills will be more important?
- Which of the following groups would have access to managerial accounting information? A. bankers B. investors C. competitors of the business D. managersYou are the owner of a successful business that is beginning to grow. You are considering the acquisition and implementation of a process-based information system.Explain to your business partner, who is a traditional accountant, the relationship between business processes and the information system. Also, it explains how a traditional accounting system differs from a process-based system.After completing your first degree in accounting you have been employed by XYZ Company as an account officer. The Management of the company has tasked you to implement a computerized accounting system Explain the difference between a stand-alone package and an integrated package? Explain two advantaged and two disadvantages of an integrated package e) Before a new accounting package can be deployed, it needs to be configured. What does it mean to configure an accounting package? Explain the processes involved in the configuration of an accounting package.
- Consider the use of Integrated Accounting, as a computerized accounting system. Write a discussion post in which you respond to the following prompts: Under what circumstances would it be in a business’s best interest to invest in and use a computerized accounting system? Are there circumstances in which it would make sense to use a manual system? Explain your answer.Describe the advantages of using accounting software in modern businesses.Decision making process in businesses is a complex, multistep activity that includes the following key steps: identify the problem, collect, and interpret information, evaluate ways to solve the problem, select a solution methodology, and implement the solution. The managing director of Naivas Supermarket ltd Mr. Simon Mukuha has spearheaded the adoption of the best available technologies and software’s within its Accounting Information Systems infrastructure to enhance the decision-making process. Required; Explain two ways that computerized Accounting Information Systems adopted by Naivas Supermarket will help improve decision making process.
- Before making decisions to invest in a computer-based accounting information system, cite at least 3 factors that should be considered first by the managers and owners of business enterprises.Enter the letter of each system principle in the blank next to its best description. A. Control principle C. Compatibility principle E. Cost-benefit principle B. Relevance principle D. Flexibility principle 1. The accounting information system helps monitor activities. 2. The accounting information system conforms to the company’s business activities. 3. The accounting information system changes in response to technological advances and competitive pressures. 4. Affects all other accounting information system principles. 5. The accounting information system provides timely information for effective decision making.Describe how information reduces risk when you make a personal or work-related decision. What are information rules? How do they simplify the process of making decisions? What is the difference between data and information? Give one example of accounting data and one example of accounting information. List the five functions of an MIS. What are the components of a typical business report? Describe the three types of computer applications that help employees, managers, and executives make smart decisions. What purpose do audits and GAAPs serve in today’s business world? How do the major provisions of the Sarbanes-Oxley Act affect a public company’s audit procedures? What is the principal difference between a balance sheet and an income statement? How are current assets distinguished from fixed assets? Why are fixed assets depreciated on a balance sheet? How does the use of money solve the problems associated with a barter system of exchange? For a business firm, what type of activities…
