Question

Explain how the firm repair service effort impact customer satisfaction.

Step 1

A measurement which indicates the level at which customer receives highest utility with the product or service is known as customer satisfaction.

Step 2

An individual having a negative experience with the department of customer service leads to dissatisfaction on the part of customer resulting in stoppage of the business with the company.

Step 3

It is common among the customers believing that all products of a brand won’t perform up to the standards set by the company, anticipating issues or problems may occur with the product. At this...

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