For problem 10RQ for Business Informaiton Systems book by Paige Baltzan, the question asked what is the difference between collective intelligence, knowledge management, and crowdsourcing, but the answer seems to have a contradiction. It states that Collective Intelligence is only used inside Organizations, but it also says that crowdsourcing is a method for collective intelligence inside the firm. I am confused. What is the right answer to this question? Thanks.

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Asked May 10, 2019
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For problem 10RQ for Business Informaiton Systems book by Paige Baltzan, the question asked what is the difference between collective intelligence, knowledge management, and crowdsourcing, but the answer seems to have a contradiction. It states that Collective Intelligence is only used inside Organizations, but it also says that crowdsourcing is a method for collective intelligence inside the firm. I am confused. What is the right answer to this question? Thanks. 

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Expert Answer

Step 1

The terms Collective intelligence, Knowledge management and Crowdsourcing are related to each other and are slightly different from each other.

Step 2

The Collective intelligence is the intelligence or knowledge collected from a group with a collaboration and collective efforts and it may appear in decision making. Knowledge management is the management of knowledge to store, create, share and use the knowledge i...

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