Asked Nov 7, 2019
  1. In what ways is Barcelona’s management approach consistent with modern developments in management thinking?

Expert Answer

Step 1

Barcelona's management approach is consistent with modern developments in management thinking in the following ways:

Customer satisfaction: The focus of the management is on customer satisfaction. The management takes care of the employees. And the employees take care of the customers. They have a personable wait staff and the head chef makes customized dishes to please the customers.

Total quality management: Barcelona's management approach focuses on total quality management, cus...

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