Mr. Azhar usually arrives late in the office. In the first 10 months of the financial year (i.e. from July – April) , his late arrival count exceeded 75 times. However, in the months of May and June, he remained punctual and there was only one late arrival in these two months. Impressed with his consistency in the past two months, his manager awarded him 9 out of a total 10 marks in the performance appraisal form. What do you think about the situation? How, would you responded if you were the manager of Mr. Azhar? Explain with reason.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
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Mr. Azhar usually arrives late in the office. In the first 10 months of the financial year (i.e. from July – April) , his late arrival count exceeded 75 times. However, in the months of May and June, he remained punctual and there was only one late arrival in these two months. Impressed with his consistency in the past two months, his manager awarded him 9 out of a total 10 marks in the performance appraisal form. What do you think about the situation? How, would you responded if you were the manager of Mr. Azhar? Explain with reason.

 

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