QUESTION 17Dimensions of Service Quality (SERVQUAL)EmpathyResponsivenessВ.ReliabilityAll of the aboveO D. QUESTION 15Which company developed the Six Sigma approach?MotorolaА.Dow ChemicalВ.General ElectricD. AmazonQUESTION 16W Edwards Deming's 14 points are a quality plan of action he proposed forManagementA.SuppliersВ.QC inspectorsС.D. Customer Service

Correct answer: (D) All of the above. Explanation: Responsiveness, empathy, and reliability are all…

Answered: QUESTION 17 Dimensions of Service…

QUESTION 17 Dimensions of Service Quality (SERVQUAL) Empathy OA. Responsiveness O B. Reliability OC. All of the above OD.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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