Question 3 Which of the following is classified as value added activities in a hospitality services (5- star hotel) firm? A)Coordination meetings among the user departments to ensure that guest requests are quickly responded B)Stocking large quantities of linens and towels so that the guests are not disappointed on the availability of these C)Introducing a new two-step verification procedure of the menu to be delivered as room service to ensure it is as per order D)None of the above Question 4 Which of the following best describes the core benefit arising out of a lean implementation? A)The employees will be more aware of the problems in their work area B)The work place will become more cleaner and orderly C)The organization will be able to increase the output with the available resources D)The waste churning out of the process will increase Question 5 Which of the following statements is true with respect to the performance metrics useful for productivity improvement? A)Cost of quality can be a useful measure for improvements conducted in one department of a company B)When the number of the indirect labor increases in relation to the direct labor, the productivity increases C)When the lead time to work content in a process is nearly equal, the process is likely to have very little waste D)When the First Pass Yield is more, we have greater opportunity to detect defects in the process when it is executed

Question

Question 3

Which of the following is classified as value added activities in a hospitality services (5- star hotel) firm?
A)Coordination meetings among the user departments to ensure that guest requests are quickly responded
B)Stocking large quantities of linens and towels so that the guests are not disappointed on the availability of these
C)Introducing a new two-step verification procedure of the menu to be delivered as room service to ensure it is as per order
D)None of the above

Question 4

Which of the following best describes the core benefit arising out of a lean implementation?
A)The employees will be more aware of the problems in their work area
B)The work place will become more cleaner and orderly
C)The organization will be able to increase the output with the available resources
D)The waste churning out of the process will increase

Question 5

Which of the following statements is true with respect to the performance metrics useful for productivity improvement?
A)Cost of quality can be a useful measure for improvements conducted in one department of a company
B)When the number of the indirect labor increases in relation to the direct labor, the productivity increases
C)When the lead time to work content in a process is nearly equal, the process is likely to have very little waste
D)When the First Pass Yield is more, we have greater opportunity to detect defects in the process when it is executed

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Operations Management

Cost of Quality

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Employee Empowerment

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