QUESTION NINE Jack, the owner and manager of Jack's Box Company, wants to monitor usage at Work which is a bottleneck in the system. He has collected data on the planned and actual in output. Input Information (in hours) 6 Planned input Actual input Deviation Cumulative deviation Planned output Actual output 4 40 Deviation Cumulative deviation Backlog 75 hours 45 5 50 45 Output Information (in hours) 6 70 60 4 70 60 5 50 45 70 60 7 60 55 8 60 60 7 70 70 60 60 8 (a) Complete the input/output record. (b) Describe your concerns based on the results of the input/output analysis.
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- QUESTION 9 Describe the following: Push system System for moving work to the next station as it is completed System for moving work from a preceding station as needed Maintaining equipment in good condition Maintaining a workplace that is clean System of lights used at each workstation to signal problems or slowdowns QUESTION 10 Identify sources of waste (Waiting) Inefficient routing Excess inventory Poor layout design, unnecessary steps, inadequate training Order waiting to be processed, request for information awaiting answers Excess supplies and equipment QUESTION 11 Describe the following: Takt time purpose is to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur intelligent automation A highly coordinated processing system in which goods move through the system, and services…QUESTION A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 64 repairs per day, and its actual output is 62 repairs per day. The manager would like to increase the number of repairs per day. Critically examine these factors and explain why you would recommend that the manager investigate: quality problems, absenteeism, or scheduling and balancing?Scenario 1: The Restaurant You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of this, other employees take time to talk to their customers as well so they’ll serve less people. This caused a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed that her customer is one of your VIP customers. QUESTION 1: How will you build an effective team after this incident?
- Scenario 1: The Restaurant You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of this, other employees take time to talk to their customers as well so they’ll serve less people. This caused a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed that her customer is one of your VIP customers. QUESTION 1: How will you manage the conflict in this situation?Question #5: If the restaurant runs a sale and the customer arrival rate increases by 20%, how would this change the total time expected to serve a customer? How would this change the average number of cars in the drive thru-line?Question 5 Strohrmann, a large-scale bakery in Pennsylvania, is laying out a new production process for their packaged bread, which they sell to several grocery chains. It takes 12 minutes to bake the bread. How large an oven is required so that the company is able to produce 4,000 units of bread per hour (give your answer in terms of the number of units that can be baked simultaneously)?
- Problem 15-31 (Algorithmic) Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 10 calls per hour. The arrival rate is 16 calls per hour.Question 4 CWD Business systems maintains a successful Telecom sales department for Top up call credit in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the department are answered automatically by an answering machine and asked to wait. As soon as the clerk is free, the party that has waited the longest is transferred and answered first. Calls come in at a rate of about 15 per hour. The clerk is capable of taking an order in an average of 3 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential. The clerk is paid $15 per hour, but because of lost goodwill and sales, CWD loses about $30 per hour of customer time spent waiting for the clerk to take an order. Part A a. What is the probability that no customers are in the system (Po)? b. What is the average number of customers waiting for service ( Lq)? c. What is the average number of customers in the system (L)?d. What is the average time a…Question 4 Skyline pizza is a famous restaurant operating a number of outlets. The restaurant uses a toll-free telephone number to book pizzas at any of its outlets. If the clerk is occupied on one line, incoming phone callsto the restaurant are answered automatically by an answering machine and asked to wait. As soon as the clerk is free, the party that has waited the longest is transferred and answered first. Calls come in at a rate of about 15 per hour. The clerk is capable of taking an order in an average of 3minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential. The clerk is paid $20 per hour, but because of lost goodwill and sales, CWD loses about $50 per hour of customer time spent waiting for the clerk to take an order. Part B Skyline is considering adding a second clerk to take calls. The store would pay that person the same $20 per hour. Using appropriate formula for the multiple channel model, answer the following questions: a. What…
- Question 4 Skyline pizza is a famous restaurant operating a number of outlets. The restaurant uses a toll-free telephone number to book pizzas at any of its outlets. If the clerk is occupied on one line, incoming phone callsto the restaurant are answered automatically by an answering machine and asked to wait. As soon as the clerk is free, the party that has waited the longest is transferred and answered first. Calls come in at a rate of about 15 per hour. The clerk is capable of taking an order in an average of 3minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential. The clerk is paid $20 per hour, but because of lost goodwill and sales, CWD loses about $50 per hour of customer time spent waiting for the clerk to take an order. Part A Answer the following questions: a. What is the probability that no customers are in the system (Po)? b. What is the average number of customers waiting for service ( Lq)? c. What is the average number of customers…How to do case study in queuing theory for a factoryOperations Management CH 7 Question 7 The Bijou Theater shows vintage movies. Customers arrive at the theater line at the rate of 80 per hour. The ticket seller averages 40 seconds per customer, which includes placing validation stamps on customers’ parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don’t get in until after the feature has started.) a) What is the average customer time in the system? Note: Round your answer to 2 decimal places. Average customer time _____ minutes b) What would be the effect on customer time in the system of having a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 25 seconds? Note: Round your answer to 3 decimal places. Average time in system _____ minutes c) What would be the customer time in the system if instead of the change in part (b), a second window was opened with each server doing all three tasks? Note: Do…