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- For each of the following report situations, write a clear problem statement and list what factors could or should be explored. A building contractor engaged to remodel an office for the Company X submits a report summarizing its weekly progress The supervisor do Department X must prepare a report about the need for a new staff member Baker, Inc is experiencing higher than normal employee turnover. An executive must rank three subordinates on the basis of their suitability for promotion to a particular job. A restaurant manager must compare two possible suppliers of fresh seafood. An investment consultant must advise a client on whether to invest in the development of a lake resort. A consultant needs to help a wine shop improve its profits.Since a needs assessment is an integral part of creating and managing a security awareness program, which of the following represent the basic steps towards conducting a needs assessment? Review of available resource material, analysis of metrics, recommendations from oversight bodies including compliance requirements Analysis of metrics, recommendations from oversight bodies, ensuring countermeasure funding is in place Review of infrastructure changes, review of training and education programs, recommendations from oversight bodies Review of training and education programs, review of system inventory, recommendations from oversight bodies.Manipulating the results of customer surveys is unethical and grounds for termination. Why or why not?
- Delta Air Lines and the Exoskeleton Delta Air Lines is partnering with Sarcos Robotics to explore new employee technology fit for a superhero—a mobile and dexterous exoskeleton designed to boost employees’ physical capabilities and bolster their safety, reports New Equipment Digest (Jan. 15, 2020). Sarcos, the world’s leader in exoskeleton development, has developed a battery-powered, full-body exoskeleton designed to increase human performance and endurance while helping to prevent injury. This robotic suit, designed for employees to wear, does the heavy lifting. By bearing the weight of the suit and the payload, the exoskeleton may enable an employee to lift up to 200 pounds repeatedly for 8 hours at a time without strain or fatigue. The Sancos model is designed for use in industries where lifting and manipulation of heavy materials or awkward objects are required and aren’t easily handled by standard lift equipment. (This is a topic we discuss in the Ergonomics section of Chapter…Is the person a qualified individual with a disability? Yes, No or MaybeTodd broke his leg when he fell down the stairs at work. He can’t work at all for four weeks, then after that he can return to work, but he will not be able to take the stairs again for three or four more months and someone will have to drive him to court. Penny has been a guest room attendant for 25 years. About 3 years ago, she started having low back pain, but she kept working. Now her doctor says she can’t lift more than 5 pounds or bend over frequently any more due to her chronic back condition, so she can’t be a guest room attendant any more. Garlen is applying for a job as front desk agent. He has three years experience in the same job at another hotel. Because of an old back injury from falling off a balcony, Garlen is unable to stand for more than ten minutes at a time. He can do the job, but he will need a chair or stool to use while he’s working. It was no problem at his last job.Ginga is a night auditor…As the project manager, you have been tasked with creating an integrated interactive solution for computerizing registration and administration at the University of Technology and Applied Sciences. After the project was completed, consumers complained about poor response times and declining performance. Create a cause and effect diagram to determine the source of the issue.
- 3-In customer - relationship management , the transformation of a negative situation into one in which a complainant is restored to the state existing prior to the occurrence of a problem is known as ? a . The quality standardization process . b . The complaint - resolution process . C. The customer pre - intervention process . d .The feedback retention process .INSTRUCTION: Choose the correct answer and no need for an explanation. 1. In the course of employment, organizations also carry out employee training to improve employee productivity and generally grow the organization. Further evaluation is carried out at the end of each training to test the impact of the training on employee skills, and test for improvement. A. Time-series Design B. One-Shot Case Study Design C. One-Group Pretest – Posttest Design D. Static-Group Comparison Design 2. A teacher wants to determine whether reading to children an extra hour a day would increase their reading skill. A group of children are chosen. The teacher will read an extra hour a day to these children. It was found, at the end of the semester, these children’s reading skills are pretty good. A. One-Group Pretest – Posttest Design B. One-Shot Case Study Design C. Static-Group Comparison Design D. Time-series Design 3. A study take into the possible connection between lifelong exercise and…1. Assume you work for an organization that intends to use process mining to examine several of its processes. The first process you are considering is hiring a new employee to work for your large company. To get started, you must a. List the activities that are likely to be recorded in a database related to hiring an employee. b. Brainstorm what types of analyses you could perform by looking at the activities and time stamps for thote activities. Suggest three analyses that you could perform if this data was collected and put into a process mining dashboard. As you consider the analyses, think about analyses that would be useful to internal and external auditors, the HR Department and other groups.
- Is accuracy a good performance measure in all contexts? Why?How do we eliminate assignable causes and make a process more robust ?Background Quality Appliances is a regional chain of appliance outlets. Three months ago a new IS system went live to handle all sales, billing, and inventory activity for the chain. All seemed well at the end of the implementation phase. A follow-up survey, however, reveals some issues have developed that Susan Thomas, the IT consultant who developed and implemented the system, wants to address. Several new hires in the sales force have occurred in the past month. Original plans were to have training for all new hires given by department managers. The new sales people, however, indicate that no training was provided, and they were expected to “train themselves” from the documentation created for the new system. The new hires indicate they are having trouble using the system, because the documentation is support oriented and assumes a knowledge of the system. Several members of the sales force have asked for enhancements to the system that would allow them more easily to track their…