Students arrive at the administrative services office at an average of one every 15 minute, and their request take on average 10 minutes to be processed. The service counter is staffed by only one clerk, Judy who works eight hours per day. Assume poisson arrivals and exponential service times a) how long is the (waiting) line on average?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
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Students arrive at the administrative services office at an average of one every 15 minute, and their request take on average 10 minutes to be processed. The service counter is staffed by only one clerk, Judy who works eight hours per day. Assume poisson arrivals and exponential service times 
a) how long is the (waiting) line on average? 

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