The aggressive strategy (maximax) is to choose the -Select- The conservative strategy (maximin) is to choose the -Select- The opportunity loss strategy is to choose the -Select-

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
icon
Related questions
Question
A company is considering three vendors for purchasing a CRM system: Delphi Inc., CRM International, and
Murray Analytics. The costs of the system are expected to depend on the length of time required to
implement the system, which depends on such factors as the amount of customization required, integration
with legacy systems, resistance to change, and so on. Each vendor has different expertise in handling these
things, which affect the cost. The costs (in millions of $) are shown below for short, medium, and long
implementation durations. Use the Excel template Decision Analysis to identify what vendor to select.
Decision Alternative
Delphi Inc.
CRM International
Murray Analytics
Decision Alternative
Delphi Inc.
CRM International
Murray Analytics
$
$
$
Fill in the table below for maximum and minimum costs under each alternative. Carry out an analysis
considering costs as negative numbers. Round your answers to the nearest cent.
Maximum
Short
$4.25
$4.90
$5.00
Minimum
Medium
$5.55
$5.20
$5.25
Long
$8.05
$6.80
$7.25
Calculate the amounts foregone by not adopting the optimal course of action for each possible
implementation duration. Determine the maximum opportunity cost for each alternative. Fill in the table
below. If your answer is zero, enter "0". Round your answers to the nearest cent.
Transcribed Image Text:A company is considering three vendors for purchasing a CRM system: Delphi Inc., CRM International, and Murray Analytics. The costs of the system are expected to depend on the length of time required to implement the system, which depends on such factors as the amount of customization required, integration with legacy systems, resistance to change, and so on. Each vendor has different expertise in handling these things, which affect the cost. The costs (in millions of $) are shown below for short, medium, and long implementation durations. Use the Excel template Decision Analysis to identify what vendor to select. Decision Alternative Delphi Inc. CRM International Murray Analytics Decision Alternative Delphi Inc. CRM International Murray Analytics $ $ $ Fill in the table below for maximum and minimum costs under each alternative. Carry out an analysis considering costs as negative numbers. Round your answers to the nearest cent. Maximum Short $4.25 $4.90 $5.00 Minimum Medium $5.55 $5.20 $5.25 Long $8.05 $6.80 $7.25 Calculate the amounts foregone by not adopting the optimal course of action for each possible implementation duration. Determine the maximum opportunity cost for each alternative. Fill in the table below. If your answer is zero, enter "0". Round your answers to the nearest cent.
Decision Alternative
Delphi Inc.
CRM International
Murray Analytics
$
Opportunity Loss Matrix
Decision Alternative
Delphi Inc.
CRM International
Murray Analytics
$
$
Maximum
tA
Short
tA
Calculate the amounts foregone by not adopting the optimal course of action for each possible
implementation duration. Determine the maximum opportunity cost for each alternative. Fill in the table
below. If your answer is zero, enter "0". Round your answers to the nearest cent.
A
Minimum
Future events
Medium
$
Conduct a decision analysis to evaluate the choice of a vendor.
The aggressive strategy (maximax) is to choose the -Select-
The conservative strategy (maximin) is to choose the -Select-
The opportunity loss strategy is to choose the -Select-
Long
$
$
$
Maximum
Transcribed Image Text:Decision Alternative Delphi Inc. CRM International Murray Analytics $ Opportunity Loss Matrix Decision Alternative Delphi Inc. CRM International Murray Analytics $ $ Maximum tA Short tA Calculate the amounts foregone by not adopting the optimal course of action for each possible implementation duration. Determine the maximum opportunity cost for each alternative. Fill in the table below. If your answer is zero, enter "0". Round your answers to the nearest cent. A Minimum Future events Medium $ Conduct a decision analysis to evaluate the choice of a vendor. The aggressive strategy (maximax) is to choose the -Select- The conservative strategy (maximin) is to choose the -Select- The opportunity loss strategy is to choose the -Select- Long $ $ $ Maximum
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps with 4 images

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,