The patient is crying, and the parents seem upset.

Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter5: The Therapeutic Approach To The Patient With A Life-threatening Illness
Section: Chapter Questions
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The parents of 13-year-old Sally come into the office with the patient in tow. The patient is crying, and the parents seem upset. Parents are demanding the patient's most recent records (visit notes, lab results, previous results) be produced immediately.

Research and provide direct examples of what you should do in this situation.

Use examples of conflict resolution. 

Getting assistance from upper management is not an option at this time, they are in an offsite meeting and will be out for the rest of the day.

Please cite your sources.

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