What are the key elements of the TQM approach? What is the driving force behind TQM?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 10DQ
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What are the key elements of the TQM approach? What is the driving force behind TQM?

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