What criteria might you use to decide whether to spend time with a surprise visitor or refuse to do
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- What are the advantages and disadvantages of asking open-ended responses compared with structured responses? What are some alternative response strategies?You arrive at an industrial company’s purchasing manager’s office on time. This is your first meeting. After you have waited five minutes, the agent’s secretary says, “He will see you.” After the initial greeting, he asks you to sit down.For each of these three situations determine:a. What nonverbal signals is he communicating?b. How would you respond nonverbally?c. What would you say to him?(1) He sits down behind his desk. He sits up straight in his chair. He clasps his hands together and with little expression on his face says, “What can I do for you?”(2) He sits down behind his desk. He moves slightly backward in his chair, crosses his arms, and while looking around the room says, “What can I do for you?”(3) He sits down behind his desk. He moves slightly forward in his chair, seems hurried, yet is relaxed toward your presence. His arms are uncrossed, he looks you squarely in the eye, and with a pleasant look on his face says, “What can I do for you?”What would the two blank ones be?
- Should companies offer formal orientation programs for all new employees, or should they be designed and run by each individual supervisor, manager, or department head?One team member is very sensitive and emotional. This member gets upset when he/she doesn’t feel listened to and is extremely offended if all of his or her ideas do not get used. To further complicate matters, most of this team member’s ideas are not practical. How to solve this problem?Make a script between guest and hotel manager on how to respond effectively and appropriately in this scenario. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
- M.C.Q A manager is working in a cabin, which is uncomfortably cold, is under which stress ? Personal stress Organizational stress External stress Internal stressPlease identify the bias in the following scenario: You have been struggling in your job and your last two projects were over budget, late and not completed well. You have made several mistakes on important presentations and actually emailed the wrong client import information belonging to another client. You have had a heated discussion with your boss this morning and you were terminated this afternoon. You maintain to believe that the reason you were terminated was the heated discussion with your boss. Select one: a. framing effect b. stereotyping c. focusing effect d. choice supportive bias e. attribution theoryThere exist a number of “biases” in the attribution processes through which we perceive other person. (a) When we interact with other, how the impressions we form is influenced by these biases? Specifically, in what ways and to what extent do these biases influence our perception of the goals and identities of those with whom we interact? (Word limit: 150 words Maximum) (b) What are the reasons for the existence of these biases? (Word limit: 150 words Maximum) Note: You are required to discuss the ways in which cognitive and motivational factors affect attribution.
- Assume that you were just rejected for a job based on one of these methods. Obviously, you might be disappointed and angry regardless of what method was used to make this decision, but can you think of two or three methods that might leave you most distressed? In general, why might the acceptability of the test to applicants be an important standard to add to the five we discussed in this chapter?Make a script n how to respond effectively and appropriately in this scenario. 2) A guest calls you at the front desk. She is very annoyed. She tells you that she has been sick and can't have the air conditioning on. She always turns it off. but the room attendant turns it back on when she cleans the room. The guest says that she left a note for the room attendant asking her to leave the air condition off, but when the guest got back to her room tonight, the air conditioning was on again.Marina Lyon works as a reservation executive at a travel and tourism company. She is extremely friendly and outgoing and although her job requires her only to efficiently book flight tickets for customers, she has also opted to undergo training to learn the process of hotel reservations. In addition, every evening she reads travelogues to be aware of upcoming travel destinations and trends. Considering the information given in this case, describe Marina’s personality using any ONE dimension of the Big Five model that best defines it. Justify your answer.