What Management policy or methods can be placed to enforce or encourage the employees to participate in the Communities of Practice (CoP) forums?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 1SGB: Create a Group Control System Step 1. From into groups of three to five students. Each group will...
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What Management policy or methods can be placed to enforce or encourage the employees to participate in the Communities of Practice (CoP) forums?

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Step 1

Organizations need a robust and responsive workforce in order to achieve the objectives and adjust to the changes in the environment. In such a scenario, continuous learning of technical domain, managerial skills, and innovation thinking is essential. Employees can be encouraged to share their knowledge, improve their skills, and discuss solutions to troubleshoot problems in a collaborative manner through a group structure called community of practice (CoP).

CoPs have the following benefits:

  • They enable employees to be connected to respond collectively.
  • They build the competence of employees, reduce duplication, provide quick learning, and support the development of standard responses and best practices.
  • They enhance response time and reduce downtime in finding solutions. Thus, they help in improving the quality of service.

 

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