When American Express says its vision is to be “the world’s most respected service brand,” what are the implications for how it manages service expectations?

Please provide long detailed answers…… OPMFORMULA is a medium-sized baby formula production plant in Boston, Massachusetts. The company has been in business for over 20 years, mainly producing baby formula for infant nutrition industry and selling the formula exclusively through its distribution network across the United States. Over the years, OPMFORMULA gradually expanded its production capacity and consumer base. However, over the past 24 months, the company has been faced with an unprecedented and unanticipated increase in demand, which has cleared out its storage facilities and exceeded its production capabilities. At this time, the demand continues to be extremely high. The company has an existing storage facility, specifically designed for long-term storage of baby formula (controlled climate, humidity, etc.), which can be converted to a new production line. The new production line would increase the existing manufacturing capabilities by 50%. However, this would require a…

. Differences between multichannel and omnichannel in terms of 5 stages of customer journey . How can you use omnichannel to enhance the customer journey, in terms of omnichannel?

How does your understanding of, as well as the physical mapping of the Apple supply chain,help to gain the knowledge necessary to maximize customer value and gain a competitive advantage within the industry?