Which of the following functions are part of CRM Customer Relationship Management?     a. Customized Router Management     b. A database with customer information     c. A way to track customers purchasing history     d. Training on how to speak with customers

Principles of Information Systems (MindTap Course List)
12th Edition
ISBN:9781285867168
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter6: Telecommunications And Networks
Section: Chapter Questions
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Which of the following functions are part of CRM Customer Relationship Management?
   
a. Customized Router Management
   
b. A database with customer information
   
c. A way to track customers purchasing history
   
d. Training on how to speak with customers
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