Excellence in Business Communication (12th Edition)
Excellence in Business Communication (12th Edition)
12th Edition
ISBN: 9780134319056
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 1, Problem 1.10E
Summary Introduction

To interpret:

Write to the general manager about why you think that anyone who may meet high profile customers should receive basic etiquette training.

Concept introduction:

Business etiquette is very important because it defines how the business has trained its employees, how far they value their customers and the standard that they maintain in the company.

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