OPERATIONS MANAGEMENT (LL)-W/ACCESS
17th Edition
ISBN: 9781260037821
Author: CACHON
Publisher: MCG
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Chapter 1, Problem 14PA
Summary Introduction
To determine: The option that is an inefficiency in the operations of bank due to variability.
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Students have asked these similar questions
Which of the following inefficiencies in a grocery store’s operations results frominflexibility?a. Leftover fruits and vegetablesb. Delivery delays from the warehousec. A surge in customer arrivals at one timed. Employee work schedules set a week in advance
Which of the following is the difference between Manufacturing operations Vs. Service operations?
a.
Little customer participation in the production process; Direct customer participation in the service offered.
b.
Intangible output; Tangible output
c.
Output is consumed as it is produced; Output consumed over a period of time.
d.
More labor and less equipment; Less labor more equipment.
A major objective of operating systems is to achieve effective operations through efficient use of resources. Which of the following objectives of operations management addresses the above statement?
a.
Customer services
b.
Manufacturing cost
c.
Right time
d.
Resource utilization
Chapter 1 Solutions
OPERATIONS MANAGEMENT (LL)-W/ACCESS
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- A local manufacturer of yachts starts out making a few boats using job production. As its popularity grows it switches to batch production. Finally, it becomes an international firm and produces many yachts using flow production. a. Distinguish between Job, Batch, and Flow production? b. Examine the likely effects of these changes in operation on quality, price, and choicearrow_forward31- Which one of the statements is relevant to the services? a. Services are perishable b. Services can be measured c. Services can be stored d. Services can be warehousedarrow_forwardQuick Response is generally referred to as O a. Quick forecasting of demand O b. Quick Order entry O c. Quick production of goods O d. Quick supplies to Retailerarrow_forward
- You are a Systems Analyst in a famous Burger chain. Due to its popularity, the demands from customers also increased exponentially. The CEOs of this restaurant expressed their concern that they are not able to meet such a high demand causing more wait times for customers during lunch hours, always running low on inventory due to which food preparation is impacted. Your task is to determine the requirements in the areas of Inventory Management, Marketing, Customer Service and Food Preparation. You decide that the best way to collect requirements from cooks and waiters is to interview them. You also decide to prepare a questionnarie to distribute to customers. 1. Assume you are preparing a Customer Satisfaction Questionnaire. Prepare 6 questions that you would ask , 3 open and 3 closed 2. What type of questions would you ask the waiters and cooks? Prepare a total of 6 questions that you would ask waiters and cooks. Your questions must be a mix of both open and closed ended.arrow_forwardTheories and concepts: Cause of the difficulties In this section, I will explain the causes of the difficulties which I have explained above. The reason for the missing cages uses to be that the cage is still being picked or not and if the picker is still using the cage to pick the items then request the picker to drop the cage off to the packing department so that the items can be packed and sent out the shipping department for the delivery. Also, if the cage is not in the picking department buffer or pack buffer and is not being picked then as a process guide it was my duty to search for the cage at the packing stations first, and if not found then to escalate to the management so that relevant department can be contacted for the action. During the critical pool time, there were a few shipments IDs use to get sent down from the picking department which they couldn’t send into the picker’s scanners as either the batch assigned for the item by the stowing department would be wrong or…arrow_forwardA flow shop is characterized by the: Few-standard product variety Many, unique set-ups Low skills requirement Made-to-stock policy Erratic Demandarrow_forward
- 18 Partial online offers refer to services that cannot be completed without at least one offline step. Select one: a. True b. Falsearrow_forward• 1An advantage of a make-to-stock process is which of the following? o It responds directly to customer orderso It allows the firm to avoid inventory costso Rapid delivery of a standard producto All units of output are uniqueCorrect• 2According to Little’s law, which of the following can be used to estimate inventory?o Set up time times throughput rateo Process time times cycle timeo Process velocity times flow timeo Throughput rate times flow timeCorrect• 3Which of the following is a principle of reengineering? o Integrate the outcomes of parallel activitieso Organize around the taskso Treat geographically dispersed resources as though they were centralizedo Capture information many times, at the source and where it is interpretedCorrect• 4Which of the following is one of the major types of stakeholders impacted by most consulting projects?o International government regulatorso Other consultantso…arrow_forwardThe revenue cycle is a method of defining and maintaining the processes used for the completion of an accounting process for recording revenue generated from services or products provided by the company, which include the accounting process of tracking and recording transaction from the beginning, normally which starts from receiving an order from the customer or entering in agreement with the customer, delivering an order to customer and end with getting payment from the customer. The figure on the next page describes the different business activities of four departments, including (1) Sales Department, (2) Accounting Department, (3) Warehouse/Shipping, and (4) Mailroom. Required: Based on the below figure, discuss the uncontrolled risks associated with the system as currently configured? And describe the controls that need to be implemented into the system to mitigate the risks in the given scenario.arrow_forward
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