The three stages of Lewin’s change model include (1) ceasing old habits and creating a climate that is receptive to change; (2) learning new work methods, behaviors, and systems; and (3) ___________.
a. reinforcing changes to make the new process second nature, accepted, and part of the job.
h. fine-tuning existing work processes and systems so they become more streamlined and efficient.
c. replacing existing users that refuse to accept the change.
d. rewarding those responsible for the change.
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