Can Management Afford to Look the
Other Way?"
Harry Rull had been with Shellington Pharmaceuticals
for 30 years. After a tour of duty in the various plants and
seven years Overseas, Harry was back at headquarters,
looking forward to his new role as vice president Of U. S.
marketing.
Two weeks into his new job, Harry received some
unsettling news about one of the managers Char he
supervised, During a casual lunch conversation, Sally
Barton, the director of human resources, mentioned that
Harry should expect a phone call about Roger Jacobs,
manager of new product development. Jacobs had a
history of being "pretty horrible" to his subordinates, she
said, and one disgruntled employee asked to speak to
someone in senior management. After lunch, Harry
did some follow-up work. Jacobs's performance reviews
were stellar, but his personnel file also contained a
large number of notes documenting charges of Jacob"
mistreatment of subordinates. The complaints ranged
from "inappropriate and derogatory remarks" to charges
of sexual harassment (which were subsequently dropped).
What was more disturbing was the fact that the number
and the severity of the complaints had increased with each
of Jacobs's ten years with Shellington.
When Harry questioned the company president about
the issue, he was told, "Yeah, he's had some problems,
but you can't Just replace someone with an eye for new
products. You're a bottom-line guy; you understand why we
let these things slide." Not Sure how to handle the situation,
Harry met briefly with Jacobs and reminded him to "keep
the team's morale up." Just after the meeting, Barton called
to let him know that the problem that shed mentioned
Over lunch had been worked Out. However, she warned,
another employee had come forward and demanded that
her complaints be addressed by senior management.
l. Ignore the problem. Jacobs's contributions to new
product development are too valuable to risk losing
him, and the problems Over the past ten years have
always worked themselves Out anyway. no sense
starting something that could make you look bad.
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