EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 1, Problem 1PA
Summary Introduction
Interpretation: Business analytics helps to in making future decisions in operational areas of any organization by analyzing data.
Concept Introduction: Business analytics involves the process of predicting the future results by analyzing data such as click through rates, sales numbers, customer acquisition cost or any other relevant data.
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Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, service upsets). How might the organization have handled it better, and how could operations management have helped?
At first, glance, asking customers to provide their own service in the self-service approach may not seem very consumer-friendly. What are some of the characteristics of self-service operations that have led to their acceptance and significant popularity?
Describe a service experience where operations related issues resulted in an service product that did not meet your expectations. Briefly describe the service product, your expectations and the experience, focused on the operational characteristics of services described in the two service presentations. Why do you think this failure occurred? do you believe is a common failure or an outlier situation? (100 words )
This needs to be somewhere where you work, like a service exerpeicne whereever you worked in a corporate/organization. Relating to Operations Managment. For example, service exerpeince realted to operations related issue...etc :) Thanks
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- Many organizations offers a combination of goods and services to their customers. As you learned in the week one, there are some key difference between production of goods and delivery of services. What are the implication of these differences relative to managing operations? Explain with examples.arrow_forward. Many organizations offer a combination of goods and services to the customers. As you have learned there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?arrow_forwardWrite an executive summary of what was discussed in Unit 4 about the new healthcare business or service line. It should also include the following information: A unique mission statement Vision statement How will your business (product and services) benefit society? Financial information What assets are involved? What debts? Debt versus equity Debt ratio Financial cash flow A synopsis of anticipated operational expenses (be sure to include items such as staffing) A synopsis of anticipated revenue (Who is going to pay you? Are there regulations or oversight attached to the revenue stream?) Summary of your future plansarrow_forward
- Many organizations offer a combination of goods and services to their customers. As you know, there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?arrow_forwardESSAY What is Operations Management? What are major OM decisions? What are the key differences between goods and services? The operations plan will ensure the business is able to produce the product or to provide the services that the business had planned in the marketing plan.A. TRUEB. FALSE ANSWER:arrow_forwardRespond to the following statement: 1) "Appraisal cost would be high so wait for Failure Cost.” 2) Human factors can never be underestimate in operation management whether automation existarrow_forward
- - Give a description of the operations transformation model. - Explain the components of the operations model: 1. Inputs: 2. Transformation process: 3. Outputs: - Apply them to the jean manufacturer company : You are the newly appointed operations manager for a local manufacturer of jeans for men and women. Previously, there was no proper management of the department and you intend to correct this by revamping the layout and flow of manufacturing. You also intend on improving the reliability of the operations processes. You need to explain to your new operations team several important concepts related to operations management.arrow_forwardMany organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?arrow_forwardHealthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At this point, the restaurant is not making a profit. Customers have complained about slow service, and employee turnover is high. Explain briefly how techniques described in this chapter could be used to improve operations. Be specific about which techniques could be used, how they could be used, and why you think those techniques would be helpfularrow_forward
- Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At this point, the restaurant is not making a profit. Customers have complained about slow service, and employee turnover is high. Explain briefly how techniques described in this chapter could be used to improve operations. Be specific about which techniques could be used, how they could be used, and why you think those techniques would be helpful.2. Identify an unethical behavior for each of the five major topics in this chapter, and indicate which ethical principlearrow_forwardWhich one of the following statements regarding operations management is TRUE? 1:- Inputs to a production system include capital and materials, but not human resources. 2:- Operations management deals only with manufacturing organizations because service organizations do not have tangble outputs. 3:- Typical inputs to a production system are processes and consumer goods. 4:- Customer participation and information on performance are two special types of inputs to a production systemarrow_forward
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