OPERATIONS MANAGEMENT (LL)-W/ACCESS
OPERATIONS MANAGEMENT (LL)-W/ACCESS
17th Edition
ISBN: 9781260037821
Author: CACHON
Publisher: MCG
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Chapter 1, Problem 1PA
Summary Introduction

To determine: The subcomponents of inconvenience in a customer utility function.

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What are the subcomponents of inconvenience in a customer utility function?a. Location and priceb. Price and volumec. Location and timed. Time and performance
Which of the following is a typical characteristic a service process? Group of answer choices   a Low customer contact b Perishable outputs c Tangible output d Low labor requirements e High levels of inventory f All of the above
Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of 2.5 hours per call. Requests for copier repairs come in at a mean rate of 2.1 per eight-hour day (assume Poisson).    a. Determine the average number of customers awaiting repairs. (Round your answer to 2 decimal places.)     Number of customers                              b. Determine system utilization. (Round your answer to the nearest whole percent. Omit the "%" sign in your response.)     System utilization               %     c. Determine the amount of time during an eight-hour day that the repairman is not out on a call. (Use your rounded answer from Part b. Round your answer to 2 decimal places.)     Amount of time                                  hours     d. Determine the probability of two or more customers in the system. (Do not round intermediate calculations. Round your answer to…
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