UNDERSTANDING MANAGEMENT (LL)-W/MINDTAP
11th Edition
ISBN: 9780357099551
Author: DAFT
Publisher: CENGAGE L
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Chapter 1, Problem 4DQ
Summary Introduction
To determine:
If managers can improve efficiency and effectiveness simultaneously, with the reference to the safety recall at General Motors for defective ignition systems.
Introduction:
The start of this entire dilemma transpired on the 10th of March 2010, where an accident occurred by a woman driving a 2005 Chevy Cobalt; the driver had lost control of the car and skidded over the road and fell over 15 feet down into a creek., which led to the passing of the driver. This accident led to police investigations and escalated into law suits placed against GM Motors by several citizens.
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Think about the highly publicized safety recall at General Motors (GM ) for defective ignition systems. One observer said that a goal of efficiency had taken precedence over a goal of quality within this company. Do you think managers can improve both efficiency and effec tiveness şimultaneously? Discuss.
Discuss whether a manager can use tools and techniques from several different traditional and contemporary management perspectives at the same time. For example, explain if a manager can use both classical and behavioral perspectives. Give an example of a time or situation when a manager can do this, and describe how it can enable him or her to be effective.
Douglas McGregor believed there were two types of managers: Theory X managers, who assume that workers dislike work, lack ambition, and require constant supervision; and Theory Y managers, who assume that employees enjoy work, are self-directed, and seek responsibility.
In what situations would a Theory X manager be more effective?
In what situations would a Theory Y manager be more effective?
What experiences have you had in the workplace or in school that support your assertions?
Have you had a boss or professor that leaned toward either Theory X or Y?
Chapter 1 Solutions
UNDERSTANDING MANAGEMENT (LL)-W/MINDTAP
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