OPERATIONS MANAGEMENT (LL)-W/ACCESS
17th Edition
ISBN: 9781260037821
Author: CACHON
Publisher: MCG
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Chapter 1, Problem 5PA
Summary Introduction
To determine: The dimension of a customer utility function.
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A car manufacturer has designed a “special edition” version of its popular two-doorcoupe. This special edition has increased horsepower compared to the standard modeland a sports suspension. Which dimension of the customer utility function is particularly emphasized with the special edition coupe?a. Performanceb. Fitc. Priced. Timing
Because service organizations require high-touch relationships with customers, which of the following characteristics of the service organization is most important to meeting this requirement?
Hiring and training
Customized services
Flexible systems
Adjustable capacity
Help !
Choice Bank receives credit card applications that need to be reviewed for a decision. There are two types of applications; preapproved, and non-preapproved. Preapproved applications only need a quick review and therefore take 6 minutes to process. Applications that are not preapproved need a secondary credit check and take 15 minutes to process.
The bank receives 10 preapproved applications every hour and 6 applications that are not preapproved every hour.
What is the utilization of the process?
Group of answer choices
50 %
62.5 %
68.75 %
75 %
100 %
Chapter 1 Solutions
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