Chapter 1, Problem 6PA

Summary Introduction

Interpretation:The application of differences between goods-producing firms and service-providing firms in relation to a fire department.

Concept Introduction:

Managing operations are essential to any firm; be it engaged in producing goods or providing services. It is important that firms understand the difference between the two, to correctly employ operations management strategies. The tangibility of the final output, production on demand, customer specific production and the physical location could be identified as the four main aspects that differentiate goods and services.