Management, Student Value Edition Plus MyLab Management with Pearson eText -- Access Card Package (14th Edition)
Management, Student Value Edition Plus MyLab Management with Pearson eText -- Access Card Package (14th Edition)
14th Edition
ISBN: 9780134639680
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Chapter 1, Problem MH7RDQ
Summary Introduction

To discuss:

Total quality management.

Introduction:

TQM refers to the management system for the organization that focuses primarily on customers and all its employees work towards continual improvement. It makes use of effective communication, data and strategy for the integration of the quality discipline in the organization’s activities and culture.

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