Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 10, Problem 10.4AAC
Summary Introduction
To determine: The benefits of service learning. Using your writing skills, submit a memo to your college providing examples of possible service learning projects
Introduction/case summary (question specific): Service learning is a form of experiential teaching and learning activity. As per National Service-Learning Clearinghouse, service learning is a strategy that incorporates community service with instruction and reflection to improve students’ learning experience, teach civic responsibility and strengthen communities.
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Respond to the Discussion
A discussion response is meant to allow a person time for personal reflection in order to respond thoughtfully to a topic following a group discussion in which ideas and thoughts were exchanged on a particular topic or issue.
Discussion:
How do you think service delivery can be enhanced in terms of its quality, customer satisfaction, and customer loyalty?
The company hires independent contractors to perform a variety of customer-focused tasks, such as complaint resolution, for its client, the financial services industry.
We get to know all of our contractors because, as the chief of staff puts it, "vetting of such contractors is very important because of the nature of our client's business. We've even watched contractors develop. We have one contractor with us today who started at 16 and is now a manager at 26."
The contractors are introduced to more than just the chief. Some of the contractors have been working with a customer for so long that if they leave, the crew must continue.
This company has 4,000 contractors and 226 full-time employees, so succession planning must take both into consideration.
When working with a contractor, it usually recommends to its financial services clients that they add the contractor to their at-risk registry.
The client will hire a full-time employee, and the contractor will learn new skills.
Select…
Prepare a communication plan for developing an operations management laboratory. The laboratory will have physical cum computer simulations for operations management problems in which students can participate to get a close-to-real world experience operations management environment.
The picture is a example. Make sure you include everything.
Chapter 10 Solutions
Essentials of Business Communication (MindTap Course List)
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