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A+ Guide to Hardware (Standalone B...

9th Edition
Jean Andrews
ISBN: 9781305266452

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A+ Guide to Hardware (Standalone B...

9th Edition
Jean Andrews
ISBN: 9781305266452
Textbook Problem
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You are not able to print a Word document on a Windows 8 computer to a network printer. The network printer is connected directly to the network, but when you look at the Devices and Printers window, you see the name of the printer as \\SMITH\HP LaserJet 8100. In the following list, select the possible sources of the problem.

a. The SMITH computer is not turned on.

b. The HP LaserJet 8100 printer is not online.

c. The SMITH printer is not online.

d. The Windows 8 computer has a stalled print spool.

e. The HP LaserJet 8100 computer is not logged on to the workgroup.

Program Explanation

Given: A printer is directly connected to the network and the name of the printer is showing as \\SMITH\HP LaserJet 8100.

To find: The possible reason due to which the printer is unable to print an MS Word document.

Solution:

The name of printer, \\SMITH\HP LaserJet 8100, indicates that the printer is connected as a shared printer. When a shared printer is unable to print a page, the issue might be with the printer itself (HP LaserJet 8100 might be offline), the connection between the computer and the shared printer or between the host computer sharing the printer (SMITH computer might be offline).

If the SMITH computer is offline, the print jobs back up in the print queue until the SMITH computer is available.

Hence, the correct options are (a), (b), and (d).

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