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Communication Technology Team Web. Caroline Bodhi works at the headquarters for a large HMO that contracts with physician groups across the nation. Her position requires her to impose organiiational objectives and systems on smaller groups that often resist such Interference. Caroline recently needed to inform regional groups that the home office was instituting a system wide change to hiring practices. To save costs, she set up a Web conference between her office in Durham, North Carolina, and others in Milwaukee, Wisconsin Albuquerque, New Mexico; and Portland, Oregon. Caroline set the meeting for 10a.m. Eastern Standard Time. At the designated date and hour, she found that the Portland team was not logged in and she had to delay the session. When the Portland team finally did log in, Caroline launched into her presentation. She explained the reasons behind the change in a PowerPoint presentation that contained complex data she had not distributed prior to the conference. Caroline heard cell phone ring tones and typing in the background as she spoke. Still, she pushed through her one-hour presentation without eliciting any feedback. YOUR TASK. In teams, discuss ways Caroline might have Improved the Web conference. Prepare a list of recommendations from your team.

BuyFindarrow_forward

Essentials of Business Communicati...

11th Edition
Mary Ellen Guffey + 1 other
Publisher: Cengage Learning
ISBN: 9781337386494

Solutions

Chapter
Section
BuyFindarrow_forward

Essentials of Business Communicati...

11th Edition
Mary Ellen Guffey + 1 other
Publisher: Cengage Learning
ISBN: 9781337386494
Chapter 11, Problem 11.13AAC
Textbook Problem
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Communication Technology Team Web.

Caroline Bodhi works at the headquarters for a large HMO that contracts with physician groups across the nation. Her position requires her to impose organiiational objectives and systems on smaller groups that often resist such Interference. Caroline recently needed to inform regional groups that the home office was instituting a system wide change to hiring practices. To save costs, she set up a Web conference between her office in Durham, North Carolina, and others in Milwaukee, Wisconsin Albuquerque, New Mexico; and Portland, Oregon. Caroline set the meeting for 10a.m. Eastern Standard Time. At the designated date and hour, she found that the Portland team was not logged in and she had to delay the session. When the Portland team finally did log in, Caroline launched into her presentation. She explained the reasons behind the change in a PowerPoint presentation that contained complex data she had not distributed prior to the conference. Caroline heard cell phone ring tones and typing in the background as she spoke. Still, she pushed through her one-hour presentation without eliciting any feedback.

YOUR TASK. In teams, discuss ways Caroline might have Improved the Web conference. Prepare a list of recommendations from your team.

Summary Introduction

To determine:

The skills and practices needed to conduct a web conference with active participation.

Introduction:

Caroline Bodhi was in a situation where she had to conduct a virtual meeting for a regional group. However, there were many disturbances during the meeting.

Explanation of Solution

Given information:

There could be various challenging behaviors of participants which will hinder the effectiveness of a web conference.

In order to avoid behavior such as delay in arrival which was reflected in the case study by the Portland team, disturbance caused by mobile phones, participants not paying attention, less participation and technological glitches, Caroline should have been well prepared to achieve best results during virtual meetings. Good practices such as choosing the most appropriate technology, ensuring that all participants are visually and auditory satisfied and allowing all participants to take turns to speak their ideas.

Another important practice Caroline would have initiated was to set a few ground rules before the start of the conference by gently reminding the participants to silence or switch off mobile phones and other electronic items to avoid disturbances. At the start of the conference, Caroline could haveintroduced herself and provided a brief introduction and asked if everyone is comfortable and ready for the meeting. This would reflect clear communication and building trust among the participants which will contribute to harmoniously conduct web conferences to achieve the best results and objectives...

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