Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 11, Problem 11.15AAC
Summary Introduction

To determine:

How to follow professional telephone etiquette during virtual office hours?

Introduction:

At appointed times of virtual office hours, specific professional etiquette guidelines are expected to be followed.

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You are responsible for updating contract details for a third party contracted manufacturer of Maritime on SAP, our supply chain management software. You need to liaise with different people in different departments to gather the information: Volume from planning, pricing from manufacturing, and location from transportation. There is one day left to complete the task and yet despite repeated requests by email and phone, your contact in manufacturing has not responded to your request. So I would like to hear from you: 1. What steps would you take to gather the information before the deadline? 2. if you could not obtain the information before the deadline what would you do? 3. If you were not successful in obtaining the information before the deadline, how would you feel?
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