Which communication tools are effective in communication? Introduction: There are various communication tools.

Question

Discuss why ‘interpersonal communication’ is so important within the service industries? b) What is ‘Active Listening’ and how is this demonstrated in practice? c) Give an example of a situation where using ‘active listening’ would be most advantageous?

Answer 1

Question

Chapter 11, Problem 11.5AAC

Summary Introduction

To determine:

Which communication tools are effective in communication?

Introduction:

There are various communication tools.

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Discuss why ‘interpersonal communication’ is so important within the service industries? b) What is ‘Active Listening’ and how is this demonstrated in practice? c) Give an example of a situation where using ‘active listening’ would be most advantageous?

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