Essentials of Organizational Behavior, Student Value Edition Plus MyLab Management with Pearson eText -- Access Card Package (14th Edition)
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Chapter 11, Problem 1LO
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To describe: The functions and process of communication.

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Explanation of Solution

Describe the functions and process of communication:

Communication is said to be the transfer and understand of knowledge. Communication process are the steps between a source and receiver that is used to communicate.

The following are the five major functions of communication:

  • Management of behavior
  • Feedback
  • Emotional sharing
  • Persuasion
  • Information exchange

In communication process, the sender would send the message by encoding. The message will be sent to the channel, which can be formal or informal channel. Then the receiver would receive the message and the message will be decoded.

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Essentials of Organizational Behavior, Student Value Edition Plus MyLab Management with Pearson eText -- Access Card Package (14th Edition)

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