Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance. A balanced scorecard for H Department Store.

Question

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Answer 1

Question

Chapter 12, Problem 21C

1.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

A balanced scorecard for H Department Store.

2.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.

3.

a.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.

3.

b.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.

To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.

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Answer 2

Question

Chapter 12, Problem 21C

1.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

A balanced scorecard for H Department Store.

2.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.

3.

a.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.

3.

b.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.

To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.

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Answer 3

Question

Chapter 12, Problem 21C

1.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

A balanced scorecard for H Department Store.

2.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.

3.

a.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.

3.

b.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.

To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.

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Answer 4

Question

Chapter 12, Problem 21C

1.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

A balanced scorecard for H Department Store.

2.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.

3.

a.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.

3.

b.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.

To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.

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Answer 5

Chapter 12, Problem 21C

1.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

A balanced scorecard for H Department Store.

2.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.

3.

a.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.

3.

b.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.

To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.

Answer 6

Chapter 12, Problem 21C

1.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

A balanced scorecard for H Department Store.

Answer 7

Chapter 12, Problem 21C

1.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

A balanced scorecard for H Department Store.

Answer 8

2.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.

Answer 9

2.

To determine

Concept introduction:

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: Certain measures of performance show improvement while others do not and suggest the steps that management can take in such circumstances.

Answer 10

3.

a.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.

Answer 11

3.

a.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.

To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.

Answer 12

3.

b.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.

To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.

Answer 13

3.

b.

To determine

Balanced scorecard: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers and finance.

To explain: The total profits do not increase in spite of improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.

Answer 14

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Answer 15

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Answer 16

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Answer 17

Ch. 12 - Prob. 1Q Ch. 12 - Prob. 2Q Ch. 12 - Prob. 3Q Ch. 12 - Prob. 4Q Ch. 12 - Prob. 5Q Ch. 12 - Prob. 6Q Ch. 12 - Prob. 7Q Ch. 12 - Prob. 8Q Ch. 12 - Prob. 9Q Ch. 12 - Prob. 10Q

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Chapter 12 Solutions