Enhanced Discovering Computers 2017 (Shelly Cashman Series) (MindTap Course List)

1st Edition

ISBN: 9781305657458

Author: Misty E. Vermaat, Susan L. Sebok, Steven M. Freund, Mark Frydenberg, Jennifer T. Campbell

Publisher: Cengage Learning

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Chapter 12, Problem 23SG

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Responsibility of a help disk specialist:

The primary responsibilities of help desk specialist are to troubleshoot issues with computer software, hardware, and peripherals, and to give general IP assistance.

The help desk specialists perform remote troubleshooting via diagnostic methods and related questions.

They provide the initial help by contacting the customers seeking technical help over the email or phone call...

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Chapter 12, Problem 22SG

Chapter 12, Problem 24SG

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Chapter 12 Solutions

Enhanced Discovering Computers 2017 (Shelly Cashman Series) (MindTap Course List)

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Solution Summary: The author explains the primary responsibilities of a help desk specialist. They perform remote troubleshooting via diagnostic methods and related questions.

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Chapter 12 Solutions