Understanding Management (MindTap Course List)
10th Edition
ISBN: 9781305502215
Author: Richard L. Daft, Dorothy Marcic
Publisher: Cengage Learning
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Question
Chapter 12, Problem 2CFCA
Summary Introduction
To determine:
Are the complaints of the lower paid staff relevant? If so, how can Lauren respond to these complaints?
Case summary:
Lauren Brewster developed a new more customer friendly experience in her store.
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3- Hypothetically speaking, if you got a job offer and on your first day at work, you noticed that your officemate is a very quiet person and is not warm in welcoming you and avoids socializing with you. Plus, the manager interrupted his work to do some other work and he reluctantly accepted without negotiating, how would you identify your officemate’s personality:
A- Assertive
B- Aggressive
C- Submissive
D- Supportive
1.
Managers should attempt to understand personality instead of influencing it through intervention because ______.
a worker’s personality isn’t easily changeable
it is unethical for managers to influence the behavior of workers
people have no interest in changing themselves for a workplace
environment can’t influence heredity
2.
Carmen easily reads the emotional responses of her supervisors and is quickly promoted within the company because of her responsiveness. Which personality trait best describes Carmen’s ability to read and respond to others?
self-monitoring
resilience
risk-taking
narcissism
3.
Mercy is confident that she will do well on her mathematics final. She has studied hard, and mathematics is her best subject. She is less confident about her final in art appreciation. She has found the concepts difficult and the teacher hard to understand. Mercy’s confidence about mathematics is an example of which of the following?
hope
resiliency
efficacy
optimism
4.
Someone who is…
Provided are the sub-themes from the thematic analysis about the ratings of an HR to the service crews of a coffee shop.
Task:
Provide a theme from each group of words (sub-themes).
Group 1:
Careless
Hardworking
Disorganized
Disciplined
Perseverant
Responsible
Lazy
Organized
Lax
Give up easily
THEME:_____________
Group 2:
Distant
Talkative
Outgoing
Shy
Sociable
Quiet
Withdrawn
THEME:_____________
Group 3:
Anxious
Tense
Relaxed
Worrying
Laidback
THEME:_____________
Group 4:
Opposing
Harsh
Contradictory
Critical
THEME:_____________
Group 5:
Agreeable
Kind
Approving
Cooperative
THEME:_____________
Chapter 12 Solutions
Understanding Management (MindTap Course List)
Ch. 12 - Prob. 2OTJVCCh. 12 - Prob. 1DQCh. 12 - Prob. 2DQCh. 12 - Prob. 3DQCh. 12 - Prob. 4DQCh. 12 - Prob. 5DQCh. 12 - Prob. 6DQCh. 12 - Prob. 7DQCh. 12 - Prob. 8DQCh. 12 - Prob. 9DQ
Ch. 12 - Prob. 10DQCh. 12 - Prob. 4SLCh. 12 - Prob. 5SLCh. 12 - Prob. 6SLCh. 12 - Prob. 7SLCh. 12 - Prob. 8SLCh. 12 - Prob. 9SLCh. 12 - Prob. 10SLCh. 12 - Prob. 11SLCh. 12 - Prob. 12SLCh. 12 - Prob. 13SLCh. 12 - Prob. 14SLCh. 12 - Prob. 15SLCh. 12 - Prob. 16SLCh. 12 - Prob. 1GLCh. 12 - Prob. 2GLCh. 12 - Prob. 3GLCh. 12 - Prob. 1ALCh. 12 - Prob. 2ALCh. 12 - Prob. 3ALCh. 12 - Prob. 1EDCh. 12 - Prob. 2EDCh. 12 - Prob. 3EDCh. 12 - Prob. 1CFCACh. 12 - Prob. 2CFCACh. 12 - Prob. 3CFCA
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- Your manager, Glenda, believes that the best way to change employee behaviour is to apply unpleasant consequences when workers aren't performing well. Glenda's style is to manage by using ______. A) punishment B) negative reinforcement C) positive reinforcement D) participation E) management by objectivesarrow_forwardGiven are the sub-themes from the thematic analysis about the ratings of an HR to the service crews of a coffee shop. Task: Provide a theme from each group of words (sub-themes). Group 1: Careless Hardworking Disorganized Disciplined Perseverant Responsible Lazy Organized Lax Give up easily THEME:_____________ Group 2: Distant Talkative Outgoing Shy Sociable Quiet Withdrawn THEME:_____________ Group 3: Anxious Tense Relaxed Worrying Laidback THEME:_____________ Group 4: Opposing Harsh Contradictory Critical THEME:_____________ Group 5: Agreeable Kind Approving Cooperative THEME:_____________arrow_forwardIf a manager uses positive reinforcers, such as money and gift certificates, to shape the behavior of his or her employees, what can the manager then expect? Check all that apply. To see a long-term increase in the rewarded behaviors To satisfy the employees’ affiliation needs To satisfy the employees’ lower-level needs To see a temporary increase in the rewarded behaviorsarrow_forward
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