The Warm and Toasty Heating Oil Company used to deliver heating oil by sending trucks that printed out a ticket with the number of gallons of oil delivered that was placed on customers’ doorsteps. Customers received their oil delivery bills in the mail two weeks later. The company recently revised its oil delivery and billing system so that oil truck drivers can calculate and print out a complete bill for each delivery and leave customers with the bill and a return envelope at the time the delivery takes place. Evaluate the business impact of the new system and the people and organizational changes required to implement the new technology.

BuyFind

Essentials of MIS (13th Edition)

13th Edition
Kenneth C. Laudon + 1 other
Publisher: PEARSON
ISBN: 9780134802756
BuyFind

Essentials of MIS (13th Edition)

13th Edition
Kenneth C. Laudon + 1 other
Publisher: PEARSON
ISBN: 9780134802756

Solutions

Chapter 12, Problem 8HMP
Textbook Problem

The Warm and Toasty Heating Oil Company used to deliver heating oil by sending trucks that printed out a ticket with the number of gallons of oil delivered that was placed on customers’ doorsteps. Customers received their oil delivery bills in the mail two weeks later. The company recently revised its oil delivery and billing system so that oil truck drivers can calculate and print out a complete bill for each delivery and leave customers with the bill and a return envelope at the time the delivery takes place. Evaluate the business impact of the new system and the people and organizational changes required to implement the new technology.

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