Textbook Problem

Classify the following quality costs as prevention costs, appraisal costs, internal failure costs external failure costs:

1. 1. Scrap (created by defective units)
2. 2. Certifying a vendor to ensure that quality pans are provided
3. 3. Stopping work to control process malfunction
4. 4. Replacing a defective product for a customer
5. 5. Goods returned because they were defective
6. 6. Inspecting a subassembly
7. 7. Inspecting and testing prototypes
8. 8. Reinspecting a reworked product
9. 9. Packaging inspection
10. 10. Lost sales because of recalled products
11. 11. Recall to repair defective products
12. 12. Process acceptance
13. 13. Internal audit to ensure that quality guidelines and processes are being followed
14. 14. Repairing products in the field
15. 15. Providing engineering assistance to selected suppliers to improve their product quality
16. 16. Correcting a design error discovered during product development
17. 17. Settling a bodily injury lawsuit caused by a defective product
18. 18. Customer complaint department
19. 19. Quality control circles
20. 20. Continuing supplier verification
21. 21. Redesigning a product to eliminate a product defect
22. 22. Lost sales because of product quality concerns