The controller of Emery, Inc. has computed quality costs as a percentage of sales for the past 5 years (20X1 was the first year the company implemented a quality improvement program). This information is as follows:
Required:
1.
Provide trend graph for overall quality costs.
Quality Cost:
Organizations are required to bear costs due to non-conformity of goods or services with the general specifications. These costs are termed as quality costs. Quality costs can be categorized into preventive costs, detective costs, internal failure costs and external failure costs.
Trend graph for total quality costs:
2.
Provide a trend graph for category wise quality costs.
3.
Construct a graph showing trend in control costs in comparison with failure costs.
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