Instructions
1. Based on the balanced scorecard and the following descriptions of the predicted relationships between strategic objectives, draw the scorecard’s strategy map.
a. Training employees effectively and reducing employee turnover can both be expected to improve returns processing and reduce shipping errors.
b. Both improving returns processing and reducing shipping errors can be expected to delight the customer.
c. Delighting the customer can be expected to increase market share.
2. Based on the balanced scorecard and the following descriptions of the predicted relationships between performance metrics, draw the scorecard’s measure map.
a. Median training hours per employee and average employee tenure will both influence hours from returned to refunded and number of erroneous shipments.
b. Both hours from returned to refunded and number of erroneous shipments will affect percentage of customers who shop again and online customer satisfaction rating.
c. Both percentage of customers who shop again and online customer satisfaction rating will influence the company’s market share.
3. Label each element of the balanced scorecard.

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Chapter 14 Solutions
Managerial Accounting
- Cullumber Company sells goods on credit that cost $301,000 to Mark Company for $402,000 on January 2, 2025. The sales price includes an installation fee, which has a standalone selling price of $37,000. The standalone selling price of the goods is $365,000. The installation is considered a separate performance obligation and is expected to take 6 months to complete. Date Account Titles and Explanation Jan. 2, 2025 Accounts Receivable Sales Revenue Unearned Service Revenue (To record sales on account) Jan. 2, 2025 Cost of Goods Sold (b). Inventory (To record cost of goods sold) Debit 402000 301000 Credit 365000 37000 301000 Cullumber prepares an income statement for the first quarter of 2025, ending on March 31, 2025 (installation was completed on June 18, 2025). How much revenue should Cullumber recognize related to its sale to Mark? First Quarter Sales revenue $ Cost of goods sold Gross profit $ LAarrow_forwardCullumber Company sells goods on credit that cost $301,000 to Mark Company for $402,000 on January 2, 2025. The sales price includes an installation fee, which has a standalone selling price of $37,000. The standalone selling price of the goods is $365,000. The installation is considered a separate performance obligation and is expected to take 6 months to complete. (a) Prepare the journal entries (if any) to record the sale on January 2, 2025. (Credit account titles are automatically indented when amount is entered. Do not indent manually. If no entry is required, select "No entry" for the account titles and enter O for the amounts. List all debit entries before credit entries.) Date Account Titles and Explanation Jan. 2, 2025 Jan. 2, 2025 (To record sales on account) (To record cost of goods sold) Debit Creditarrow_forwardThere are two main categories of statistics: inferential statistics and descriptive statistics. What is inferential statistics? Can you give an example of its use?arrow_forward
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