Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
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Question
Chapter 14, Problem 2OTJVC
Summary Introduction
To determine:
To evaluate Marco as an employee and explain whether he is or not emotionally intelligent.
Introduction:
Marco is an employee of an organization. Based on the video, we try to assess him based on his comments about himself and Mike's comments on Marco. Then we use the four components of emotional intelligence, namely, Self-Awareness, Self-Management, Social Awareness, and Relationship Management to assess if he is emotionally intelligent or not.
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Listen to Mike Boyle describe some of the characteristics and behaviors he requires of his employees, and then compare these to the Big Five personality traits. Pretend you are Mike Boyle and write out how valuable you think each of these traits is in the workplace. Rank them in order of importance, according to Boyle.
Which personality traits tend to be exhibited by those employees who are less likely to turnover? Is there a relationship between attitudes and behavior? Explain. How does attitude relate to turnover? What about stress? Discuss the impact stress has on turnover in a firm. Does a Happy employee mean productive employee? Why or why not?
Discuss with the use of examples to support your answer, the four levels of emotional intelligence that you believe are most essential in the workplace. 1. Perceiving emotions 2. Reasoning with emotions 3. Understanding emotions 4. Managing emotions
Chapter 14 Solutions
Management, Loose-Leaf Version
Ch. 14 - Prob. 1OTJVCCh. 14 - Prob. 2OTJVCCh. 14 - Prob. 3OTJVCCh. 14 - Prob. 1DQCh. 14 - Prob. 2DQCh. 14 - Prob. 3DQCh. 14 - Prob. 4DQCh. 14 - Prob. 5DQCh. 14 - Prob. 6DQCh. 14 - Prob. 7DQ
Ch. 14 - Prob. 8DQCh. 14 - Prob. 9DQCh. 14 - Prob. 10DQCh. 14 - Prob. 1EECh. 14 - Prob. 2EECh. 14 - Prob. 3EECh. 14 - Prob. 4EECh. 14 - Prob. 5EECh. 14 - Prob. 6EECh. 14 - Prob. 7EECh. 14 - Prob. 8EECh. 14 - Prob. 9EECh. 14 - Prob. 10EECh. 14 - Prob. 11EECh. 14 - Prob. 12EECh. 14 - Prob. 13EECh. 14 - Prob. 14EECh. 14 - Prob. 15EECh. 14 - Prob. 16EECh. 14 - Prob. 17EECh. 14 - Prob. 18EECh. 14 - Prob. 19EECh. 14 - Prob. 20EECh. 14 - Prob. 21EECh. 14 - Prob. 22EECh. 14 - Prob. 23EECh. 14 - Prob. 24EECh. 14 - Prob. 25EECh. 14 - Prob. 26EECh. 14 - Prob. 27EECh. 14 - Prob. 28EECh. 14 - Prob. 29EECh. 14 - Prob. 30EECh. 14 - Prob. 31EECh. 14 - Prob. 32EECh. 14 - Prob. 1SGBCh. 14 - Prob. 1EDCh. 14 - Prob. 2EDCh. 14 - Prob. 3EDCh. 14 - Prob. 1CFCACh. 14 - Prob. 2CFCACh. 14 - Prob. 3CFCA
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Similar questions
- 1. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves? 2. Have you ever worked where the free expression of emotion was part of the management style? Describe the advantages and disadvantages of this approach from your experience. 3. Research shows that the acts of coworkers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?arrow_forward1. Managers should attempt to understand personality instead of influencing it through intervention because ______. a worker’s personality isn’t easily changeable it is unethical for managers to influence the behavior of workers people have no interest in changing themselves for a workplace environment can’t influence heredity 2. Carmen easily reads the emotional responses of her supervisors and is quickly promoted within the company because of her responsiveness. Which personality trait best describes Carmen’s ability to read and respond to others? self-monitoring resilience risk-taking narcissism 3. Mercy is confident that she will do well on her mathematics final. She has studied hard, and mathematics is her best subject. She is less confident about her final in art appreciation. She has found the concepts difficult and the teacher hard to understand. Mercy’s confidence about mathematics is an example of which of the following? hope resiliency efficacy optimism 4. Someone who is…arrow_forwardAs a manager, how would you handle an employee who was rude to a customer?What things other than supervisor modeling can organizations do to keep employees safe?Are there things that organizations do that make employees less safe?How might heavy workloads increase the impact of other stressors?arrow_forward
- Can Personality Test be Utilized to Predict Employee Performance? Employers will want their clients and customers to believe they are receiving the greatest service possible, so selecting a candidate with the proper personality for the position may be all that is required. The big five or the five factor model refers to extroversion, emotional stability, agreeableness, conscientiousness, an openness to experience.arrow_forwardYou are a manager in a mid-sized marketing firm, and you have noticed a decline in your team's motivation and performance. Despite your best efforts, team members seem disengaged and lack enthusiasm. You decide to apply guidelines for motivating people to improve the situation. 2.1. Based on the scenario, discuss three key guidelines for motivating employees in a corporate setting. Provide practical examples. 2.2. In the given scenario, you have decided to use the Expectancy Theory to motivate your team. Explain how this theory works and how you plan to apply it to boost your team's motivation. Provide specific steps and examples to illustrate your approacharrow_forward
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Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
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ISBN:9781305969308
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