Management, Loose-Leaf Version

13th Edition
Richard L. Daft
ISBN: 9781305969308



Management, Loose-Leaf Version

13th Edition
Richard L. Daft
ISBN: 9781305969308
Textbook Problem

Surveys by the Conference Board show that job satisfaction has declined from 61 percent of people surveyed in 1987 to 50 percent in 2013, and one workplace analyst has said a high level of dissatisfaction is "the new normal." What are some factors that might explain this decline in satisfaction levels? Do you think it is possible for managers to reverse the trend? Discuss.

Summary Introduction

To determine:

Factors affecting decline in Job satisfaction for employees in an organization and role of Mangers in changing this trend.


Most of the organizations in today's corporate world see a trend of decline in job satisfaction for employees. There can be various reasons for this and to understand them in detail. Also are there any steps that Managers can take in changing this trend.


Given information:

As per a survey conducted on job satisfaction for employees from 61% in 1987 it has reduced phenomenally to 50% in 2013. This means the high levels of dissatisfaction in job place is considered as "New normal". What effect can be created by Managers to change this trend?

Job satisfaction is considered as very important term in today's business world also a key to success for any organization. The levels of job satisfaction have come down tremendously in past few years. It has created a trend of considering it as very normal for not having a job satisfaction for employees.

Various factors that influence the job satisfaction for employees are classified into internal and external:

  1. Internal factors: These are the factors pertaining to the organization that employee is working for and most of the times controllable at organization end:
  2. Perks: Most of the times job satisfaction is dependent on the salary and this is considered as very significant aspect. Employees always have this comparison of salary with colleagues and lead to dissatisfaction.
  3. Time zones: As part of globalization business world created this flexibility for customer satisfaction to work in customer required timings. In most of the cases this will be in either USA or Europe timings because they are the countries from where most of the jobs are coming from, creating an imbalance in life style leading to dissatisfaction.
  4. Employee relation: Another important factor when organization or managers are not focussing on employee relations the dissatisfaction levels are pretty high. Most of the employees spend almost half of their available time in offices so they have bondage with the place and people at work. So they also expect to have that attention and if not available then leads to dissatisfaction.
  5. Work life balancing: This is also one of the major reasons for dissatisfaction as because of high expectations and competition there is a chance that pressure is pooling up leading to dissatisfaction...

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