Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
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Question
Chapter 15, Problem 2CFCA
Summary Introduction
To determine:
The steps that has to be takes to awaken more enthusiasm in the teams to complete the project effectively.
Case Summary:
Reflex systems is specialized in selling exercise equipment to high schools and colleges, small to mid-sized businesses for recreation centres, through a national force of 310 salespeople. The company has encountered and won a great level of sales in the recent past. However, it is facing issues with follow up service systems. Therefore, the CEO of the company has planned to implement a new CRM system to rectify these ongoing issues and attract and retain customers. Customer relationship management (CRM), this is an approach and system to manage a favourable and attractive relationship with existing and potential customer. It supports and aids the management of sales, delivery actionable insights, merges with social media and facilitates team management and communication. Further, it enables to manage customer interactions and problems effectively and efficiently. The ultimate goal is to drive sales growth.
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Students have asked these similar questions
As a leader, when you don’t lean in with your teams, what happens? They fail to get to know you, they don’t’ figure out what you need, they aren’t on your wave length, and you are extremely difficult to follow.
As a follower, when you don’t lean in your leader doesn’t get to know you, they don’t know how to support you, and they have no idea what’s going on with your work.
Without some pressure- good pressure of the rousing, reassuring, and reinforcing kind- it is hard to stay connected.
Discuss your thinking and actions on ‘leaning in’ and how you attempt to build connections with others.
If a team member makes a mistake a leader should:
Select one:
a.
Berate them in front of other team members to set an example for the rest of the team.
b.
Focus on the mistake and explain why it was wrong.
c.
Remind them of their strengths but make them feel guilty.
d.
Give them the opportunity to clarify and take accountability for the error.
The Four Framework approach is presented in New Leadership for Today’s Health Care Professionals as a model of how leaders can be matched to 4 different frameworks: political, human resource, structural, and symbolic.
Scenario: You have been asked to lead a sensitive negotiation with one of your organization’s primary competitors. The goal is to strike a collaboration between the two organizations to launch a long-term care facility located equal distance from both facilities.
Consider the following plans for the collaboration:
The negotiation will include employees from both organizations, and they will be at similar ranks.
The goal is to share revenue and expenses equally between the organizations.
The facility will be co-branded between the organizations.
If successful, you will enjoy a promotion and lead the new long-term care facility.
Choose 1 or more frameworks to discuss how you will approach the negotiation.
Chapter 15 Solutions
Management, Loose-Leaf Version
Ch. 15 - Prob. 1OTJVCCh. 15 - Prob. 2OTJVCCh. 15 - Prob. 3OTJVCCh. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQ
Ch. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQCh. 15 - Prob. 1EECh. 15 - Prob. 2EECh. 15 - Prob. 3EECh. 15 - Prob. 4EECh. 15 - Prob. 5EECh. 15 - Prob. 6EECh. 15 - Prob. 7EECh. 15 - Prob. 8EECh. 15 - Prob. 9EECh. 15 - Prob. 1SGBCh. 15 - Prob. 1EDCh. 15 - Prob. 2EDCh. 15 - Prob. 3EDCh. 15 - Prob. 1CFCACh. 15 - Prob. 2CFCACh. 15 - Prob. 3CFCA
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