Chapter 1.6, Problem 1CTQ

Program Plan Intro

ERP system:

• It denotes software for business process management that permits an organization in using integrated applications in system.
• It manages business and automates many back office functions linked to technology, services as well as human resources.
• The ERP software assimilates all operation facets.
• It includes product planning, engineering, development, marketing and sales.
• It is performed in a single database, user interface as well as application.

Explanation of Solution

Ranking and justification:

• The problems based on ranking is shown below:
  • Cost overruns
  • Growth feature of CIBS.
  • Invoice errors and invoice computation duration.
  • Difficult to get integrated customer view.
  • Motivating employees by moving into performance based pay methods.
• The justification for ranking is shown below:
  • The cost management for an organization is most important feature...

Explanation of Solution

Kulinski’s top ranking:

• “Yes”, the limited growth potential cannot be stated as with top ranking.
• The services offered by an organization should be at top most priority...