Lanna lawery, regional manager for a 100 person inside sale staff, notice that the teams best performer is struggling. Her sales are down 20 percent from a year ago, and she frequently arrive late for work, looking upset. Lawery need to find out why her performance is suffering. What advice would you give lawery for communication with this employee? Which communication channel should she use? What would be the relative importance of candor, listening, and asking question? Explain

Lanna lawery, regional manager for a 100 person inside sale staff, notice that the teams best performer is struggling. Her sales are down 20 percent from a year ago, and she frequently arrive late for work, looking upset. Lawery need to find out why her performance is suffering. What advice would you give lawery for communication with this employee? Which communication channel should she use? What would be the relative importance of candor, listening, and asking question? Explain

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 9DQ

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