Lana Lowery, a regional manager for a 100-person inside-sales team, notices that its best performer is struggling. Her sales are down 20 percent from a year ago, and she frequently arrives late for work, looking upset. Lowery needs to find our why her performance is suffering. What advice would you give Lowery for communicating with this employee? Which communication channel should she use? What would be the relative importance of candor, listening, and asking questions? Explain.

BuyFind

Management, Loose-Leaf Version

13th Edition
Richard L. Daft
Publisher: South-Western College Pub
ISBN: 9781305969308
BuyFind

Management, Loose-Leaf Version

13th Edition
Richard L. Daft
Publisher: South-Western College Pub
ISBN: 9781305969308

Solutions

Chapter 17, Problem 3DQ
Textbook Problem

Lana Lowery, a regional manager for a 100-person inside-sales team, notices that its best performer is struggling. Her sales are down 20 percent from a year ago, and she frequently arrives late for work, looking upset. Lowery needs to find our why her performance is suffering. What advice would you give Lowery for communicating with this employee? Which communication channel should she use? What would be the relative importance of candor, listening, and asking questions? Explain.

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Chapter 17 Solutions

Management, Loose-Leaf Version
Ch. 17 - If you were asked to design a training program to...Ch. 17 - Suppose that you manage an employee who is...Ch. 17 - Describe specific ways that you might incorporate...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - The following questions are about your feelings...Ch. 17 - When Werner and Thompson, a Los Angeles business...Ch. 17 - When Werner and Thompson, a Los Angeles business...Ch. 17 - When Werner and Thompson, a Los Angeles business...Ch. 17 - The toy industry is highly competitive and can be...Ch. 17 - The toy industry is highly competitive and can be...Ch. 17 - The toy industry is highly competitive and can be...

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