Chapter 19, Problem 1SR

The Rouse Home, located on the south side of Chicago, is a mental health facility. Recently there have been complaints regarding conditions at the home. The administrator would like to use a Pareto chart to investigate. When a patient or patient’s relative has a complaint, he or she is asked to complete a complaint form. Listed below is a summary of the complaint forms received during the last 12 months.

Develop a Pareto chart. What complaints would you suggest the administrator work on first to achieve the most significant improvement?

To determine

Construct a Pareto chart.

Explain what complaints would be suggested to the administrator work on first to achieve the most significant improvement.

Answer to Problem 1SR

Output using MINITAB software is given below:

Explanation of Solution

Calculation:

Step by step procedure to obtain Pareto chart using MINITAB software is given as,

• Choose Stat > Quality Tools > Pareto Chart.
• In Defects or attribute data is: enter the column Complaint.
• In Frequencies in: enter the column Numbers.
• Click OK.

From the output, it is observed that the 72.7% of the complaints are from poor quality of food, poor care by staff, or dirty conditions this indicates that these three factors should the administrator work on first to achieve the most significant improvement.